Filippo Quaglia

Head, eCommerce and Customer Integration
DHL Express

Filippo leads a team of 30 professionals, responsible for development, promotion, deployment of standard eCom suites and professional services (advanced integration), used by customers to exchange electronic data and order processing with DHL Express (pickup schedule, shipment preparation, track & trace, E-billing, reporting) within B2B and B2C scenarios. He was integral in designing a new process to accelerate the MyDHL.com Portal and rolling it out from scratch. In the next 12 months he’ll focus on piloting the new eCom Way Forward Customer’s migration strategy, rolling it out to the next level of eCom DHL online suites, offering to Customers a new/completely revised platform, fully re-designed under a usability point of view.

Check out the incredible speaker line-up to see who will be joining Filippo.

Download The Latest Agenda

Tues 1st Dec- Main Conference Day 1: Enhancing the Customer Experience and Driving Engagement

Thursday, February 12th, 2015

12:35 ALL STAR PANEL: What makes a ‘’good’’ website ‘’great’’? Going above and beyond with content, structure and personalisation that drives online conversion

Evaluating your customer and what navigation is best suited to best influence and convert
Optimising your ecommerce platform and effectively integrating into legacy EDI systems
Overcoming challenges when in the midst of a migration
Enabling good search results with your website- what do you need to do?
Considerations when developing targeted content for a small customer base

14:20 INTERVIEW: High quality data vs speed of communication- What wins and why when striving for added customer value?

Identifying what your B2B customer really needs regarding speed vs quality- has this changed?
Developing an IT architecture that effectively aligns and integrates CRM, PIM and ERP to cater for both the quality and speed
Overcoming challenges with online pricing and how to improve the response time for customers considering the volume of data received
How can these challenges/improvements really impact customer loyalty?