Eduardo Prida

IT Group Program Manager
ADVEO

Eduardo is responsible for the Transformation/Corporate IT Program, PMO and SAP Center of Excellence in the European office supplies and services, ADVEO. Currently integrating many of the regional websites onto a main eCommerce platform, Eduardo is focused on setting up processes and procedures for managing IT requests, incident management and change management plus developing an IT infrastructure Transformation Program, including Cloud contract negotiation and technical set up management.

Check out the incredible speaker line-up to see who will be joining Eduardo.

Download The Latest Agenda

Tues 1st Dec- Main Conference Day 1: Enhancing the Customer Experience and Driving Engagement

Thursday, February 12th, 2015

14:20 INTERVIEW: High quality data vs speed of communication- What wins and why when striving for added customer value?

Identifying what your B2B customer really needs regarding speed vs quality- has this changed?
Developing an IT architecture that effectively aligns and integrates CRM, PIM and ERP to cater for both the quality and speed
Overcoming challenges with online pricing and how to improve the response time for customers considering the volume of data received
How can these challenges/improvements really impact customer loyalty?